Subject: Trainer Candidate - Krishankant Prasad
From: Krishankant Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 03:38:21 -0400

| | Tech Support Test

Name | Krishankant Prasad
E-mail | [email-masked]
Phone Number | (91) 9911432673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | YellowSquash | Sales & Marketing Team Lead | - | 42000
Previous Employer 1 | Samsung Electronics | Lead Trainer | 30-09-2020 | 45000
Previous Employer 2 | Iqor Global services | Lead Trainer | 07-2018 | 50000

If Selected, how much time do you need to join? | Immediate joining

Please briefly describe your work experience specifically in training?

-Doing training from last 5 years.
- expertise in doing training of customer service and sales team.
- Excellent knowledge about training content development for class training's and WBT's. Also experience in developing content for LMS. It could be video, PPT, Handbook, Manual etc.
- Training done for few well known brands: Apple, HP, USHA, Flipkart,
- BPO training experience.
- Type of training's i can do: Process, sales, customer handling, Products.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Since i am always in search of learning new thing which always bring me out of my comfort. So, each day i take it challenge. For me difficulty is an opportunity to prove my learning skills.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service: when you satisfy customer with your commitment and service they deserve.

Great Customer service: When you take it to one step ahead. When customers remembers service brand for its good service and trust in you.

What according to you makes you a good candidate for this position? | Anyone who is just not looking for job but he understands the responsibility. Moreover is one can not just proving there skill but ready to take new opportunity even they never worked on it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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