Subject: FW: Tech Support Candidate - Robin Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 18 May 2021 07:37:37 +0000

Keep aside for English

From: Robin Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 6 May 2021 at 4:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Robin Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Robin Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 9643986098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        E-startupindia.com      Buissness Advisor       28/02/2021      23k inhand
Previous Employer 1     British Council Customer care executive         26/11/2019      23,500k inhand
Previous Employer 2     Provana ind pvt ltd     Voice service agent     13/03/2019      20k inhand
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will refresh the website page.

Secondly if after refreshing again I will face the same issue than I will close the browser and will open the website again.

Third I will clear the cache and history also as a user.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First I have to switch on the bluetooth speaker.

Secondly I have to on the bluetooth in my mobile phone.

Thirdly I have to connect my mobile phone with the bluetooth speaker by clicking on the name of the bluetooth speaker given in my mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I have good listening skills and good communication skills.

I have a habit of helping people which is very important for customer service executive.

I have the ability of understanding the problem of the customers.

I always allow customers to speak which is very Important to understand the problems of the customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5