Subject: Trainer Candidate - Gourav Dhir Gourav
From: Gourav Dhir Gourav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 03:33:19 -0400

| | Tech Support Test

Name | Gourav Dhir Gourav
E-mail | [email-masked]
Phone Number | (00) 8076833686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Uniplatform tech Pvt ltd | Area Manager | May 2021 | 30000
Previous Employer 1 | Infocomm Solutions | Deputy manager | June 2019 | 30000
Previous Employer 2 | Info edge India ltd | Assistant manager | Aug 2018 | 30000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Monthly performance review of a team, Grooming team for a better performance, Prepare monthly data report
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

The situation when employees think about the favourism in the team and because of that their performance dip and being a manager you have to handle the situation

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good means when employee follow all the instructions and fullfil the requirements and great customer service means when customer fell special and appreciate the employee and even remember the name of employee
What according to you makes you a good candidate for this position? | Every candidate is good for this position who have good experience and the person who is dedicated and out of the box thinking
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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