Subject: Tech Support Candidate - Himalaya Tripathi
From: Himalaya Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 03:30:54 -0400

Tech Support
Test

Name

Himalaya
Tripathi

E-mail

[email-masked]

Phone Number

(0120) 7906070784

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bennett University

AM

Currently working

40

Previous Employer 1

Tech mahindra

Floor
supervisor

31 March 2021

32k

Previous Employer 2

Clove dental

Team
lead

November 29, 2017

35k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I would
first relod the page, secondly I will check tje website is that correct or
not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the Bluetooth for phone and speaker and
then scan the device from your phone and then it will connect.

What
according to you makes you a good candidate for customer service or technical
support job?

A good candidate is who listen to the customer so
that you have all the query he/ she has and also empathize the
customer.

On a scale of 1 - 5 please rate your fluency in
spoken English

4