Subject: Trainer Candidate - Pravin Prasad
From: Pravin Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 03:27:20 -0400

| | Tech Support Test

Name | Pravin Prasad
E-mail | [email-masked]
Phone Number | (011) 9873334515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RSB | AGM | Till date |
Previous Employer 1 | Exedy India | Sr.Mgr | 2016 |
Previous Employer 2 | Knorr Bremse | Mgr | 2012 |

If Selected, how much time do you need to join? | One week
Please briefly describe your work experience specifically in training? | SPC,MSA,7QC Tools,8D methodology,5S,QMS, Zero Defects methodology,4M change,GD&T.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

It is great pleasure for me to share training  difficult situation faced during imparting training.
As per self experience, theoretical & practical experience never be identically same.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Listen customer voice carefully before reacting.
What according to you makes you a good candidate for this position? | Beleive practical things rather than theoretical.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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