Subject: Tech Support Candidate - deepak singh
From: deepak singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 03:11:11 -0400

| | Tech Support Test

Name | deepak singh
E-mail | [email-masked]
Phone Number | (+91) 9639996366
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Akade embedded technologies llp | technology consultant | mar 1 2021 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Target : www.NDTV.com

Steps for troubleshooting:
1: Restart the browser
2:clear history and cache memory
3:Enter into the cmd (win +R)
4: type %temp%
5:clear the folder
6:Check connectivity
7: turn off the antivirus and firewall
8:enter the URL

if it is  not working

Email us with error code and screenshot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Target: connection with Bluetooth speaker
steps:

1:Open mobile
2:search the setting icon
3:click on that icon
4:click on the Bluetooth option which is available on networks & connections.
4:turn ON the Bluetooth of mobile.
5:Turn on the speaker by clicking the power button.
6:Make sure the Bluetooth speaker is not connected to any device.
7:start searching
8:After searching clicks to connect.
9:click to pair
10:after pairing opens any song to check the sound.
11: If still finding an issue, repeat this process again and make sure that the battery of the device is full.

What according to you makes you a good candidate for customer service or technical support job? | Understanding the issue, and troubleshoot the issue with proper steps.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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