Subject: Trainer Candidate - Vishal Rajwal
From: Vishal Rajwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 03:06:22 -0400

Tech Support
Test

Name

Vishal
Rajwal

E-mail

[email-masked]

Phone Number

(+91) 9561709178

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

WhiteHat Jt

Sales Manager

15/04/2021

44000

Previous Employer 1

Flipkart

Operation Team
Leader

1/09/2019

22000

Previous Employer 2

Jaguar Land Rover

Sales
Executive

31/07/2018

15000

If Selected, how much
time do you need to join?

Immediate

Please briefly describe your work experience specifically in
training?

Available to join in 15 Days or less

Delivered engaging sales presentations to new clients, explaining technical
information in simplified language to promote features and increase client base.
Drove business development through proactive networking and
relationship-building strengths. Accomplished sales goals and boosted revenue
through product knowledge and customer relationship management. Recognized for
increasing sales revenue by 15% in the first 30 days.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Managed a team of 30 people to deliver monthly
business targets. Increased hub’s productivity to 80% and accelerated hub's
metrics. Mentored and guided employees to ensure they were well equipped with
process knowledge and could perform assigned tasks. Co-ordinated and monitored
all operational responsibilities including financial performance, team
management, and city logistics to get the maximum output and customer
satisfaction

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service helps a customer and great customer service helps the company
as well as the customer.

What according to you makes you a
good candidate for this position?

I can be very much effective
while speaking with people and could win them over by just talking.

On a
scale of 1 - 5 please rate your fluency in spoken English

5