Subject: Trainer Candidate - Pawan Rana
From: Pawan Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 02:51:31 -0400

| | Tech Support Test

Name | Pawan Rana
E-mail | [email-masked]
Phone Number | (82089) 33852
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Manesar Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Power deal Pvt Ltd | Assistant manager | 2015 | 28000
Previous Employer 1 | Bhavini wheels mahindra | Technical support executive | 2014 | 15000
Previous Employer 2 | Readingtion company | Customer service executive | 2013 | 13500

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Overall administration of the company including co-ordination of all departments.

Providing leadership and direction to the all employees of the company.

Ensuring product quality and availability.

Preparing and presenting employee review.

Ensuring proper function of store as per norms including stocking/cleaning.

Assisting the customers as and when required.

Organizing the employees as per production requirements.

Control on security for safe guard of company property, safety from fire risk and health of the workmen.

Motivation of employees to achieve the goal of the company.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Overall administration of the company including co-ordination of all departments.

Providing leadership and direction to the all employees of the company.

Ensuring product quality and availability.

Preparing and presenting employee review.

Ensuring proper function of store as per norms including stocking/cleaning.

Assisting the customers as and when required.

Organizing the employees as per production requirements.

Control on security for safe guard of company property, safety from fire risk and health of the workmen.

Motivation of employees to achieve the goal of the company.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position. For example, at my last job, I managed a sales team of five employees, and we had the top sales record of our company branch.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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