Subject: Trainer Candidate - Soni Bharty
From: Soni Bharty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 02:45:11 -0400

Tech Support
Test

Name

Soni
Bharty

E-mail

[email-masked]

Phone Number

(91) 8789167419

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Chaibasa, Jharkhand

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Edique Solution Pvt Ltd

PMU

30 April 2021

14400

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

Less than 15 days

Please briefly
describe your work experience specifically in training?

Provide
L1 Support for hardware and software complaint calls and coordinate with
hardware vendor to close the calls within SLA period. Also provide training to
the manpower regarding hardware and software that how to use.

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

First of all they don't understand what to do
with the hardware and how to use. How to activate software and use it. After
getting all the details then I am work on it and provide guidelines according to
their recruitment.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service that means average work. And great
customer service means excellent work. Customer satisfied with their
services.

What according to you makes you a good candidate
for this position?

1. Good listener

2. Have Patients

3. Problem solving

On a scale of 1 - 5 please rate your fluency in
spoken English

4