Subject: Trainer Candidate - Daniel Yourey
From: Daniel Yourey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 02:05:22 -0400

Tech Support
Test

Name

Daniel
Yourey

E-mail

[email-masked]

Phone Number

(91) 6385116059

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Tamil Nadu India

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Medrona Billing Services

TL

48000

Previous
Employer 1

India Healthcare Services

Senior AR analyst

36500

Previous Employer 2

Omega Healthcare

QA

39500

If Selected, how much time do you need
to join?

NA

Please briefly describe your work
experience specifically in training?

Handling my team and giving
training for new joinies.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

It was when many of our processes was leaving and
was taken over by our competitors company. We worked night and day to retain the
process. And finally we got back all the process along with new
projects.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good is
just service, where as great is satisfaction.

What according to
you makes you a good candidate for this position?

My
experience

On a scale of 1 - 5 please rate your fluency in
spoken English

5