Subject: Tech Support Candidate - Avninder singh Avninder
From: Avninder singh Avninder <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 15:05:02 -0400

Tech Support
Test

Name

Avninder
singh Avninder

E-mail

[email-masked]

Phone Number

(+91) 9999025323

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Rajouri garden west
delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Wipro

Back office executive

November
2019

25000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will check network connectivity.

If network is good then i will check is there any necessary update required in
system like windows update or any antivirus protection update.

Or

I can check firewall security, if user is authorised to access website or not.

Or i can just reboot system once for get update

In the last i will go to device manager and check wifi drive is enable or not
and i can install the updated version oh drive.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings

Click on Bluetooth

Enable Bluetooth

Click on speaker’s Bluetooth button

Pair the device with mobile

What according to you makes you a
good candidate for customer service or technical support job?

I’m a good listener before i talk.

I have patience and clam nature to handle customer.

Ability to satisfy the customer requirements.

Giving quality work.

On a scale of 1 - 5 please rate your fluency in
spoken English

3