Subject: Tech Support Candidate - Piyush Ranjan
From: Piyush Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 12:14:21 -0400

| | Tech Support Test

Name | Piyush Ranjan
E-mail | [email-masked]
Phone Number | (+91) 9716085975
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Service Now

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | HCL Technologies | Analyst | 26/04/2021 | 16-17k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will try to open other similar websites.
If I am able to open other websites, then the issue is only with www.ndtv.com. If I am unable to open similar websites then I will go for the next step.

Then I will try to open the website after clearing the cache and cookies of the browser. If the browser flashes the same error again, then I move to the next step.

Now, I try to open the same website using other browsers which I have in the system.
If it works with any other browser, then the issue is with the particular browser.
In this case, I reset the browser to its default settings and try again.
In another case, If other browsers flash the same error as the primary one, then the issue is with the website.

If I found that issue is with the browser, then I troubleshoot the problem according to the error it flashes. like security error, a proxy error, and so on.

Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are as follows:-

1. Turn on the speaker.
2. Make sure the speaker is visible to the mobile phone.
3. Turn on the Bluetooth option of the mobile phone.
4. Allow your mobile phone to search for the available Bluetooth devices.
5. Now, select your Bluetooth speaker and press to connect.
6, Now, Your mobile phone is successfully connected to your Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job? | My attitude of helping others as best as I can make me a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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