Subject: Trainer Candidate - RISHABH VERMA
From: RISHABH VERMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 10:47:38 -0400

| | Tech Support Test

Name | RISHABH VERMA
E-mail | [email-masked]
Phone Number | (121002) 8800870327
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | LENSKART.COM | customer care executive | currently working | 20833
Previous Employer 1 | JSR DEVELOPER | customer care executive | october2020 | 15000
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | immediate joiner

Please briefly describe your work experience specifically in training?

i am working as a customer care executive where my job role is to serve the customers and to solve their problem on time.
also working on tickets to resolve and close them.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

i have not worked as a trainer, but yes i know that there are various challanges in order to control the team and to manage them in carrying out effective and efficient work.
There is always requirement of a team work where all the team mates are working with utmost sincerity and honesty.
The most difficult situation is when we are having lack of team members and have to serve our customer the best in limited time period, as this creates a pressure on the team leader as well as the team members.
It is very important to control and manage the team in a balanced way where there is less pressure and all members can work collectively.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | according to my perspective when we do something extra for a customer in providing them the solution for there problem as well greeting them in such a manner that the customer feels to visit again is a great customer service apart from this everything is a good service.
What according to you makes you a good candidate for this position? | I think my way of thinking have a different perspective, where i can deal with the team in making such an environment where they wont be pressurized and will be more productive, i will make sure that each and every team member is working with honesty and sincerity.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |