Subject: Tech Support Candidate - Bidhan Dhar Bidhan
From: Bidhan Dhar Bidhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 10:31:34 -0400

| | Tech Support Test

Name | Bidhan Dhar Bidhan
E-mail | [email-masked]
Phone Number | (+91) 9711968847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi Katwaria Sarai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Crpton Global | Senior sales executive | | 28000
Previous Employer 1 | Bank of America | Senior Team member | 1st may 2018 | 24000
Previous Employer 2 | Quatrro | Senior sales executive | 10 feb 2016 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Clear chache and cookies
- Reset the Browser
- Restart the Browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st long tab on Bluetooth Iconin phone -which will take us to Bluetooth window after that we need to switch on the speaker's Bluetooth then through mobile Bluetooth window we need to either pair the speaker Bluetooth name or select it.
After that speaker and mobile will be paired

What according to you makes you a good candidate for customer service or technical support job?

1. Good listening power.
2. Curtesy, Empathy.
3. Probe the cx as much as needed
4. Greeting on opening and closing.
5. Quick Resulation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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