Subject: Re: Tech Support Candidate - Shahroz Faruquee
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 May 2021 07:29:25 -0700 (MST)

No response , will try him later 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 17, 2021, at 7:31 PM, Deeksha Dadu <[email-masked]> wrote: 

Check communication skills 

From: Shahroz Faruquee < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 17 May 2021 at 6:35 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shahroz Faruquee 

	

	
	
			Tech Support Test 
		
	Name 	Shahroz Faruquee 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8569850166 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	F287, Shaheen bagh, New Delhi, 110025 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Aegis 	Executive 	02/03/2021 	12000 
Previous Employer 2 	AP Associate 	Design Engineer 	01/12/2019 	10000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Main Basic things is. 
1-: Check the web address 
2-: Delete your cookies 
4-: Change your proxy settings if working out of office. 
3-: Restart the computer. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth speaker and make it to pairing mode then turn on mobile Bluetooth and search for the available devise and then connect to the speaker found in availability. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am confident that I am a good fit for this position for several reasons, but most specifically because of my dedication to going above and beyond in a job. I am committed to learning any new skills on my own to succeed in this role. For example, for my previous job, I educated myself on how to use Adobe Photoshop in my free time. This allowed me to incorporate graphic design into my marketing role which cut down on expenses for the company. I know that you are seeking a self-motivated individual for this job, and I am that candidate. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4