Subject: FW: Tech Support Candidate - Shaik Ahmed Basha Ahmed
From: Deeksha Dadu <[email-masked]>
To: Nitin Sobti <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 14:28:27 +0000

Check for tech support

From: Shaik Ahmed Basha Ahmed <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 March 2021 at 2:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shaik Ahmed Basha Ahmed

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shaik Ahmed Basha Ahmed
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7814217780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Hardware - Basic
Micros and Par Brink software
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capgemini       Senior Analyst Software Engineer        On notice       33000
Previous Employer 1     Amazon  Data Associate
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Generally, few errors can come up on your browser sometimes like “This site can’t be reached”. This is an error related to internet. First of all I will check my internet at the right hand bottom wifi icon. I would first disconnect/forget password and connect/re-enter it. If connected via LAN cable then I would check for the solid green light and orange flashing light, if anything missing I will unplug and wait for 10 seconds and then re-plug it from both sides. If it still doesn’t work, I will reboot my router. Even after rebooting my router if I still do not have any luck, I will contact my internet service provider (ISP). Before I call ISP I will check one more thing if I can connect the internet on any other device, if the issue persists I will proceed contacting ISP.

Other kind of error can come up when there is internet but still the website did not load up. This maybe related to permission from firewall. I will check if the firewall is blocking the website. I will do that by going to settings tab in browser and allowing the website with its permission(if a third party firewall is being used, go to its settings and have the permission granted). Also disable the windows firewall defender if it is necessary.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings > Bluetooth > Search for your device > Click on the Bluetooth speaker > wait for it to pair/connect > connected
What according to you makes you a good candidate for customer service or technical support job? I will keep this answer simple. I had zero knowledge of technical experience when I was hired in Capgemini and in span of just few months I was able to cope up with project requirements. Now, I do network troubleshooting to complete software support with few softwares. Even in my previous company Amazon I had been part of a team who was always prone to change the skills as per company’s requirement. I feel technical role is really a challenging job and I like taking challenging jobs. And also interacting to customers has been my hobby since few years.
On a scale of 1 - 5 please rate your fluency in spoken English  4