Subject: FW: Tech Support Candidate - Akshita Yadav
From: Deeksha Dadu <[email-masked]>
To: Nitin Sobti <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 14:27:46 +0000

Check

From: Akshita Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 March 2021 at 3:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akshita Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akshita Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9003713802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 16 A
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Mattsen Kumar LLC       Sr. Executive   10-04-2021      32400
Previous Employer 1     Teleperformance Technical Support Exeutive      30-06-2019      18000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  - Check if internet connection is working
- Check if website is blocked by firewall or other computer security services
- Clear cache and cookies and relaunch browser
- Check if the website is down for everybody
Please list the steps to connect a Bluetooth speaker to your mobile phone.      - Turn on device's Bluetooth
- Check if phone is visible to all devices
- Select speaker name and pair
What according to you makes you a good candidate for customer service or technical support job? - Formal education about IT
- Prior experience in technical support
- Excellent communication skills
- Personal inclination towards technology
On a scale of 1 - 5 please rate your fluency in spoken English  5