Subject: Re: Tech Support Candidate - Soumya Sarkar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 May 2021 07:23:38 -0700 (MST)

His Spoken is fine. 
Currently he is in Kolkata but open to relocate 
Having total technical experience. 
Having international troubleshooting experience. 
He is having experience in Quality in his last organization but he don't know the meaning of quality analyst. But he did that job in his current organization. 
He can be good for both technical Support agent and Quality Analyst. 
Have to serve 1 month notice period which is negotiable. 
But his current salary is 54000/- and he is looking for 40% hike. 
But to be very frank looking on to his experience I did not find him as good as per his expectations 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 17, 2021, at 5:27 PM, Deeksha Dadu <[email-masked]> wrote: 

Harpreet check how she is for tech support trainer/QA role 

From: Soumya Sarkar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 14 May 2021 at 5:03 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Soumya Sarkar 

	

	
	
			Tech Support Test 
		
	Name 	Soumya Sarkar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9614478482 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vibtree Technologies 	CTO 	N/A 	54000 
Previous Employer 1 	Blakknight financial services 	Enterprise support technician 	11/11/2020 	50000 
Previous Employer 2 	Capgemini 	Associate consultant 	10/01/2020 	36000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Will check the Internet first, whether it's working or not. 
2.Will try in a different browser or on mobile (if available) to check if the site is down or not. 
3.Will try to clear cache, cookies and if require will reset the browser if found the browser-related issue. 
4.Will try to use different sources of the internet like a mobile hotspot. 
5.Enable - disable network option, reset LAN cable or turn on off the wi-fi adapter. 
6.Open network prompt, run as administrator, and then will try following commands 

Type netsh winsock reset and select Enter. 

Type netsh int ip reset and select Enter. 

Type ipconfig /release and select Enter. 

Type ipconfig /renew and select Enter. 

Type ipconfig /flushdns and select Enter. 

7. We can also try to reinstall the network driver 
8. Sometimes OS restart also works. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Swipe down the screen of the mobile and turn on the Bluetooth. 
2. Press and hold the Bluetooth icon to get a list of the available devices nearby. 
3.Make sure the Bluetooth speaker is also turned on. 
4.If it's already paired, then will show under paired devices, we just need to touch the device name on the mobile screen to connect. 
5.If not paired, the speaker will show under the available devices option, or we can manually scan to find it out. Once we see the device, need to click on the name 
	What according to you makes you a good candidate for customer service or technical support job? 	1. I am having almost 10 years of customer handling experience. 
2. I have handled both Indian and Internation customers from different countries. 
3. I am a very good listner. 
4.Worked alone and handled team as well. 
5. I can work under pressure. 
6. I am a quick thinker. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4