Subject: Re: Tech Support Candidate - Akshay Bhardwaj
From: Nitin Sobti <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 07:21:45 -0700 (MST)

1. He has over all 3 years of experience out of which 17 months in technical support. 
2. He has complete knowledge of doing trouble shooting. 
3. He has worked on US,UK and Canadian process. 
4. Current salary is 27000 in hand and expectation is negotiable . He can join immediately. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Nitin Sobti" <[email-masked]> 
Cc: "Livesalesman" <[email-masked]> 
Sent: Monday, May 17, 2021 7:28:53 PM 
Subject: Re: Tech Support Candidate - Akshay Bhardwaj 

Where are the rest of the details on what kind of experience it is etc.. 

From: Nitin Sobti < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 17 May 2021 at 7:17 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Tech Support Candidate - Akshay Bhardwaj 

He has above average communication skills. 

From: "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nitin Sobti" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Livesalesman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 17, 2021 5:29:23 PM 
Subject: FW: Tech Support Candidate - Akshay Bhardwaj 

Check for tech support 

From: Akshay Bhardwaj < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 14 May 2021 at 3:59 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Akshay Bhardwaj 

	

	
	
			Tech Support Test 
		
	Name 	Akshay Bhardwaj 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 6375373463 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Jaipur 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Decurtis software solutions Pvt Ltd 	Associate Technical Support 	31st March 2020 	30K 
Previous Employer 2 	Teleperformance 	Customer care representative 	20-Oct-2018 	20K 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First, I will check if the issue is on my end or NDTV's end and also I'll check to see if the site is down for everyone or just me. 
2. If my internet connection is Good and working fine then I'll reload the website multiple times, will clear the cookies & cache and I'll disable the Add-Ons and other software/applications. 
3. If the website still throws an error then I'll try with a different browser or an incognito window. 
4. I'll check my DNS and try to fix it. 
5. If problem still persists then I'll report the issue to the developer team of the NDTV website, so they can fix this issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. I'll swipe down from the top the screen in my phone. 
2. I will touch and hold the Bluetooth option. 
3. I will check if bluetooth device is showing in the pair devices or not. If I don't find bluetooth device in pair devices then I'll check it under the "Available Devices" and Refresh it. 
4. I'll tap the name of the Bluetooth device I want to pair with my phone. 
5. I'll follow the instructions if any otherwise device is connected to my phone now. 
	What according to you makes you a good candidate for customer service or technical support job? 	As I've more than 3 years of experience in Customer Support and Technical Support combined, I found myself getting better in supporting the customers with their queries. 

I've good communication, analytical and logical skills to solve the problem of customers. I'm a quick learner and having a zeal to learn more about new services and technologies. 

Hence I would be more suitable for this Job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4