Subject: Re: Tech Support Candidate - Rahul Rawat
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 May 2021 07:02:38 -0700 (MST)

His spoken english is very average. I don't think he is suitable for any managerial position 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 17, 2021, at 6:40 PM, Deeksha Dadu <[email-masked]> wrote: 

Check this guy for tech support trainer/QA 

From: Rahul Rawat < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 7 May 2021 at 10:50 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rahul Rawat 

	

	
	
			Tech Support Test 
		
	Name 	Rahul Rawat 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9971097400 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Dwarka Mor 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Networking - advance 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Lucid Holdings India Private limited 	It Support Specialist 	currently working 	59000 
Previous Employer 1 	Normet India Private Limited 	It support officer 	19th of Mar 2020 	48810 
Previous Employer 2 	Quatrro Global services 	Senior solution engineer 	29th april 2018 	41000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Refresh the page. 
open the website on another browser. 
check the ethernet connection. 
restart the machine. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	open settings>>>bluetooth>>>turn it on>>>search for the device>>once found pair it first>>>connect with device. 
	What according to you makes you a good candidate for customer service or technical support job? 	Having 8 years of rich experience in tech support. 
Excellent customer handling skills. 
Sound knowledge of desktop troubleshooting, active directory, sccm, office 365. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5