Subject: Re: Tech Support Candidate - Kapil Pant
From: HR Livesalesman <[email-masked]>
To: NItin Sobti <[email-masked]>
Date: Mon, 17 May 2021 06:59:50 -0700 (MST)

Nitin you need to describe other things like:- 
Salary expectations, last salary, notice period, having own laptop and internet connections, stability 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 17, 2021, at 7:02 PM, NItin Sobti <[email-masked]> wrote: 

He has above average communication skills. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Nitin Sobti" <[email-masked]> 
Cc: "Livesalesman" <[email-masked]> 
Sent: Monday, May 17, 2021 6:42:56 PM 
Subject: FW: Tech Support Candidate - Kapil Pant 

Check for tech support 

From: Kapil Pant < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 7 May 2021 at 4:56 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kapil Pant 

	

	
	
			Tech Support Test 
		
	Name 	Kapil Pant 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9971329795 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Sector 22 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Irvine Infocom 	Sr Technical Support Executiveq 	27/11/2020 	38,500 
Previous Employer 1 	I Energizer 	Customer Support Executive 	09/02/2018 	30,700 
Previous Employer 2 	Magnious Solutions 	Business Development Manager 	04/07/2017 	24,000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, we will check if we are entering the correct URL or not. 
If the URL is correct, we can open a new tab and try to open a different website like youtube. 
If it opens another website, then it means the problem is with our website, in that case, we can try clearing the cookies, the cache of the browser. 
If the website is still not opening then it's probably not working from the website's end. 
We can try a different browser to open the website. If the website is not opening in the other browser as well, we can try to ping the website to see if it's down or not. 
If the website isn't pinging then we can simply wait for it to be working again, else we can try to open it by searching it on google, check the date and time, try disabling Adblock or a VPN application if running any. Surely this will help us to resolve the issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly, Turn ON the Bluetooth speaker and put it in pairing mode(usually flashes light). 
Then turn ON the Bluetooth on the phone. 
It will search for the available devices. 
Once we see the Bluetooth speaker name, we can simply touch on it and select pair. 
Once it's paired, we can see the Bluetooth speaker name in the paired devices. (usually, speakers confirm after pairing? 
	What according to you makes you a good candidate for customer service or technical support job? 	I have worked in both of the domains(Customer Service and Technical Support) and I enjoy working in both of them. 
I have worked for Credit One Bank for Collections, where I learned to be calm and patient even if the customers are frustrated. 
Other than that I'm a quick learner and I always try to find better ways of doing things, I love challenges and Technology, I'm a result-oriented person and believe in excelling in whatever I do. So I believe that all these things make me an ideal candidate for the above-mentioned roles. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4