Subject: Trainer Candidate - Anurag Gupta
From: Anurag Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 09:55:22 -0400

Tech Support
Test

Name

Anurag
Gupta

E-mail

[email-masked]

Phone Number

(91) 9023202159

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Nashik

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PBOPlus Consulting Private limited

Business Analyst

Currently
working

50000

Previous Employer 1

NA

Previous
Employer 2

NA

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in training?

I have
worked on Training Testing Certification Scoring(TTCS) Model. I have prepared
3T-SOPs of processes and trained employee based on 3T-SOPs to make them perfect
in respective process.Then i prepared question paper based on training. I have
conducted both theoretical as well as practical training and give them scoring
based on it.After then we provide certification also to the
employees.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

In our current company we give training to
company employee to make them skilled in their function as well as other
function also.For example: People from production department say 1 Operator of a
machine should have 60% knowledge of mechanical maintenance of the Machine on
which he is working and 40% of electrical maintenance knowledge of its
machine.When we are giving them training they initially refuse to get trained
because they say I am from production department i don't have to do maintenance
but we have to  motivate them and pursuade them that this training is
beneficial to their personal growth and also it ensures stability of particular
in the organization as particular individual become more valuable for the
company.If a operator of particular machine have knowledge of maintenance
activities then he can do small daily maintenance activities and prevent machine
from breakdown and so increase availability of machine for production and so get
in eye of higher authority.These type of things we have to share with people
from different function so that they can change their attitude of not learning
anything new and be ready to inherit or get trained  easily in new
tasks.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

In good
customer service we keep customer satisfied while in great customer service we
keep customer satisfied and also keep them loyal towards ourself.Great customer
service also communicate better with their customer in comparison to good
customer service.

What according to you makes you a
good candidate for this position?

I have good experience of
training and also customer relationship management.

On a scale of 1 - 5
please rate your fluency in spoken English

4