Subject: Warning letter
From: Shakeeb Arsalan <[email-masked]>
To: Dawood Ahmed <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, HR Livesalesman <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 17 May 2021 06:36:28 -0700 (MST)

Hi Dawood, 

After checking some of your tickets I came to know you are sending random replies to the customers, and escalating the cases where the escalation is not needed, Also you are replying in Arabic while the customer is contacting us in English. 

PFB sample of the tickets i was checking. 

2589685 
2589684 
2589680 
2589677 

Please note that you will be marked absent for today due to mishandling the cases deliberately. 

Also note that your cases will be monitored closely on daily basis, and if we come across such issue again the management will take strict action against you. 

Regards 
Shakeeb