Subject: Fwd: Tech Support Candidate - Sidhir Srivastava
From: Nitin Sobti <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 06:23:53 -0700 (MST)

Landline number does not exit . 

From: "Sidhir Srivastava" <[email-masked]> 
To: [email-masked], "Livesalesman" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, [email-masked], [email-masked], "nitin sobti" <[email-masked]> 
Sent: Monday, May 17, 2021 6:19:53 PM 
Subject: Tech Support Candidate - Sidhir Srivastava 

	

	
	
			Tech Support Test 
		Name 	Sidhir Srivastava 
E-mail 	[email-masked] 
Phone Number 	(0522) 232372 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Lucknow 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Email, application 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	White hatjr 	Manager Teacher Engagement 	16-06-2020 	40000 
Previous Employer 1 	Birlasoft india Ltd. 	Senior technical consultant 	08-05-2020 	30000 
Previous Employer 2 	IDC technology Pvt Ltd. 	Desktop Support engineer 	30-08-2020 	195000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- Check internet connection / speed 
2- Clear Cookies history of browser. 
3- Check allow cookies on or off. 
4- update browse if it is not up to date. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1 - Switch On bluetooth speaker. 
2- Switch on Mobile Bluetooth and search Bluetooth speaker white it's name. 
3 - Select the speaker with their name to connect. 
What according to you makes you a good candidate for customer service or technical support job? 	I am good to handle any type of customer, even problem is not releted to us, which is gives a good feedback to company and always support company environment. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4