Subject: Tech Support Candidate - Dinesh Dangare
From: Dinesh Dangare <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 09:19:47 -0400

| | Tech Support Test

Name | Dinesh Dangare
E-mail | [email-masked]
Phone Number | (+91) 8669225230
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | HSBC | Desktop support Engineer | Jan 2020 | 13000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.

1.If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
2. Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
If you see any of these error messages, it might just be a problem with Firefox's cache
The connection was interrupted
The connection was reset
The connection has timed out
3. Try clearing Firefox's cookies and cache
A)Click the Library button 57 library icon on your toolbar. If you don't see it there, click the menu button menu then click Library.
B)Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
C)Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
Touch and hold Bluetooth .
2. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
3. Tap the name of the Bluetooth device you want to pair with your device.
4. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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