Subject: Fwd: Tech Support Candidate - Sourabh Singh
From: Nitin Sobti <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 06:15:29 -0700 (MST)

He has poor communication skills. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Nitin Sobti" <[email-masked]> 
Cc: "Livesalesman" <[email-masked]> 
Sent: Monday, May 17, 2021 5:28:18 PM 
Subject: FW: Tech Support Candidate - Sourabh Singh 

Check for tech support 

From: Sourabh Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 14 May 2021 at 4:34 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sourabh Singh 

	

	
	
			Tech Support Test 
		
	Name 	Sourabh Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8272842635 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Chawala 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Prompt personnel limited 	NOC Engineer 	01/08/2019 	30000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check my internet connection first, if it is not connected, I will connect it and try it again. 
I will check the URL of the site if it typed correctly. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1 Open the mobile Bluetooth settings and switch on the speaker. 
2 I will then pair the speaker with my mobile phone. 
3 Finally, i will be able to connect it with my phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe that I do have that skill set and knowledge using which I can solve the queries of the clients and customers. 
Besides that , I love to interact with the clients 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4