Subject: Fwd: Tech Support Candidate - Vikash Ranjan
From: Nitin Sobti <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 06:08:29 -0700 (MST)

He has poor communication skills. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Nitin Sobti" <[email-masked]> 
Cc: "Livesalesman" <[email-masked]> 
Sent: Monday, May 17, 2021 5:17:20 PM 
Subject: FW: Tech Support Candidate - Vikash Ranjan 

Check for tech support 

From: Vikash Ranjan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 16 May 2021 at 9:49 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vikash Ranjan 

	

	
	
			Tech Support Test 
		
	Name 	Vikash Ranjan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7004123216 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Laxmi Nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Progressive Infovision Pvt. Ltd. 	Desktop Support Engineer 	NA 	20720 
Previous Employer 1 	Anudip Foundation 	IT Support & Trainer 	31-Dec-2019 	15500 
Previous Employer 2 	Reliance Jio 	Network & Hardware Engineer 	17-Nov-2017 	14000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Try using the website ( [ https://www.ndtv.com/ | https://www.ndtv.com ] ) 
2. Try using different browser. 
3. Clear cache and reset Brower if not opening in any browser 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Power on the Bluetooth speaker 
2. set it on Bluetooth pairing mode. 
3. open Bluetooth in mobile phone. 
4. search for new device. 
5. select the device name and allow for permission. 
	What according to you makes you a good candidate for customer service or technical support job? 	understanding the user needs with quick and accurate resolution. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4