Subject: Fwd: Tech Support Candidate - Shubham chauhan
From: Nitin Sobti <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 06:03:22 -0700 (MST)

He has average communication skills. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Nitin Sobti" <[email-masked]> 
Cc: "Livesalesman" <[email-masked]> 
Sent: Monday, May 17, 2021 5:22:14 PM 
Subject: FW: Tech Support Candidate - Shubham chauhan 

Check for tech support 

From: Shubham chauhan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 15 May 2021 at 12:47 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shubham chauhan 

	

	
	
			Tech Support Test 
		
	Name 	Shubham chauhan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9599731001 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Faridabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
MS Intune 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TCS 	System Administrator 		35 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First i will check trying the website on another browser. 
Try pinging the website. 
Reset Network settings. 
Adding the website in compatible mode. 
(All of the steps depends in the error message appearing) 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth speaker 
Turn on the bluetooth on mobile phone and search the device. 

	What according to you makes you a good candidate for customer service or technical support job? 	My ability to handle the customer politely. 
Listen to them and work accordingly to their requirement. 
Always keeping the customer informed about the situation. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5