Subject: Trainer Candidate - Pravin Patil
From: Pravin Patil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 08:56:33 -0400

| | Tech Support Test

Name | Pravin Patil
E-mail | [email-masked]
Phone Number | (+91) 9757071425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant Technology Solution | Quality Analyst | na | 50000
Previous Employer 1 | Sutherland | Quality Analyst | 09/2017 | 35000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 monthas

Please briefly describe your work experience specifically in training?

• Providing training to the floor for the new process modules

• Auditing calls and delivering feedback for an Australian

• Publishing weekly performance report

• Cascading process updates to the floor through briefings

• Providing communication training to  associates based on  call audits

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In 2019 there was a training that had to be completed.for the entire floor and one of the trainer had to go on a leave due to sickness. Managing back to back trainings with a stringent dead line was challenging and got appreciated by the managers for the same reason.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is provided when we understand the customers requirement and deliver what is asked  by the customer.

Great customer service is said to be provided when we understand the unstated needs of the customer and deliver to exceed custers expectations.

What according to you makes you a good candidate for this position? | Candidate with good people management skill with experience in handling customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |