Subject: Fwd: Tech Support Candidate - Amit Tripathi
From: Nitin Sobti <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 05:53:54 -0700 (MST)

He has average communication skills. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Nitin Sobti" <[email-masked]> 
Cc: "Livesalesman" <[email-masked]> 
Sent: Monday, May 17, 2021 5:26:12 PM 
Subject: FW: Tech Support Candidate - Amit Tripathi 

Check for tech support, if good, do find out if he is open to relocating to Noida 

From: Amit Tripathi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 14 May 2021 at 5:15 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Amit Tripathi 

	

	
	
			Tech Support Test 
		
	Name 	Amit Tripathi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7988233167 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Mysore 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Sapizon Technologies 	Technical Support Specialist 	Not resigned 	23,500 
Previous Employer 1 	Aforeserver.com Pvt.Ltd 	System Administration 	9/9/2019 	10.763 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Troubleshooting Steps: 

1. Firstly, I will check if the web address used is valid or not. 
2. I will clear the cache and cookies from the current browser, restart the web browser and try again to open the website. 
3. If the issue persists, I will open the command prompt application and will perform a ping test using the local machine IPv4 address. 
4. After testing the local machine's IP, I will perform another ping test, using the default gateway to check if the local machine is able to communicate with the router. 
5. Now, I will ping the "www.ndtv.com" in the command prompt application to check whether the website is up and running or down. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Enable the Bluetooth option on a mobile phone and Bluetooth Speaker. 
2. Scan for devices on a mobile phone 
3. Click on the Bluetooth speaker device name in the scan search list. 
4. If while pairing the mobile phone, it prompts for specific permission, please approve depending upon the requirement. 
5. Now your mobile phone will be paired with Bluetooth Speaker. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have a knack for analyzing the root cause of the problem faced by the customer and providing best possible solution in the given time so that they are satisfied with customer support services as well as with the product. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4