Subject: Tech Support Candidate - Sidhir Srivastava
From: Sidhir Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 08:49:53 -0400

| | Tech Support Test

Name | Sidhir Srivastava
E-mail | [email-masked]
Phone Number | (0522) 232372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
VoIP
Email, application

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | White hatjr | Manager Teacher Engagement | 16-06-2020 | 40000
Previous Employer 1 | Birlasoft india Ltd. | Senior technical consultant | 08-05-2020 | 30000
Previous Employer 2 | IDC technology Pvt Ltd. | Desktop Support engineer | 30-08-2020 | 195000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check internet connection / speed
2- Clear Cookies history of browser.
3- Check allow cookies on or off.
4- update browse if it is not up to date.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Switch On bluetooth speaker.
2- Switch on Mobile Bluetooth and search Bluetooth speaker white it's name.
3 - Select the speaker with their name to connect.

What according to you makes you a good candidate for customer service or technical support job? | I am good to handle any type of customer, even problem is not releted to us, which is gives a good feedback to company and always support company environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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