Subject: FW: Trainer Candidate - Radha Kumari Mishra Radha
From: Deeksha Dadu <[email-masked]>
To: Nitin Sobti <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 12:49:17 +0000

Check what kind of training experience, need details

From: Radha Kumari Mishra Radha <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 17 May 2021 at 1:20 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Trainer Candidate - Radha Kumari Mishra Radha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Radha Kumari Mishra Radha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110059) 8851941740
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Uttam Nagar West
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Assistant Manager Quality and training  NA      74000
Previous Employer 1     Webhelp Team Lead Quality and Training  8/12/2020       54000
Previous Employer 2     Ola     Team Lead Quality and Training  2/8/2018        35000
If Selected, how much time do you need to join? Immediately
Please briefly describe your work experience specifically in training?  Have experience in designing training programs and handling teams of trainers.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.  While planning training for delivery group of more than 1000 people faced challenges in finalizing small groups to ensure the understanding and have conducted around 10 sessions per day to complete the task on priority.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good- Providing the customer with required service.
Great - Go beyond or extra mile to ensure that your customer feels valued and proud to be associated with you.
What according to you makes you a good candidate for this position?     Have in-depth knowledge and understanding of training format and modules of customer service industry. Have worked with renowned clients like Google and Adidas and have learnt the passion of delivering the exceptional to the customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5