Subject: Trainer Candidate - VIKAS KUMAR
From: VIKAS KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 08:39:09 -0400

| | Tech Support Test

Name | VIKAS KUMAR
E-mail | [email-masked]
Phone Number | (91) 7834955455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GHAZIABAD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | KAMAL BUILDERS(PROJECTS) | ASST.MGR | APRIL 2021 | 25000/-
Previous Employer 2 | HCL TECHNOLOGIES LTD | OPERATION ANALYST | SEPT 2020 | 19000/-

If Selected, how much time do you need to join? | ASAP

Please briefly describe your work experience specifically in training?

PROFESSIONAL EXPERIENCE:
Company: HCL Technologies Ltd.
Designation:  Analyst
Department: Operations
Project: Bank of Ireland (BOI)
Process: Lending
Duration: Sep 2017- July 2020
Achievement : Awarded with Performance Excellence Award for Best Maker –Lending
Responsibilities:
· Review of customer loan application
· Handle high volume, time bound daily tasks
· Take full ownership of their daily tasks and use sound judgement  to escalate issues to management appropriately

Company: JANHIT INSTITUTE OF EDUCATION & INFORMATION
Dept:  Operations
Duration: August 2016 - Mar 2018
Responsibilities:
· Assist in tracking student daily fees  collection
· Strong understanding of Net banking procedures
· Understanding of bank reconciliations
· Ensure accurate MIS recorded on a weekly basis

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | To honestly i want to say this is life where you have to face many difficulties and take many responsibility on your shoulder that can be professional and personal. you have to keep maintain both separate because whare you are working you can't involve your personal life in professional work, if you will try to involve both thing it's will effect on your work and team,because some times you may be frustartes with your own personal things after that you can not give your actual time for your work and team. so try to separate all thing where you can live your life with professional growth and personal growth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position. For example, at my First job, I managed a Service Team of Twelve employees, and we had the top sales record of our  branch.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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