Subject: Tech Support Candidate - Jitender Singh Jitender Singh
From: Jitender Singh Jitender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 08:28:59 -0400

| | Tech Support Test

Name | Jitender Singh Jitender Singh
E-mail | [email-masked]
Phone Number | (91) 7015964011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Conference

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pigeon India Pvt Ltd | IT Engineer | Working | 35000
Previous Employer 1 | Computer ware Pvt Ltd | IT executive | 20Feb-2018 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check internet is working or not.

Second I will reopen the browser.

Third I will check that site is down or not.
Forth I will clear the cache of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we will be on bluetooth speaker 🔊.

Second we will on our mobile bluetooth & connect available device.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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