Subject: FW: Tech Support Candidate - SHIVANI GARG
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 12:00:34 +0000

Keep aside for English

From: SHIVANI GARG <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 13 May 2021 at 5:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - SHIVANI GARG

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    SHIVANI GARG
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8375050737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sec 37
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     THINK & LEARN PVT LTD   Process Associate       4 April 2021    27500
Previous Employer 2     FINXO SOLUTION  HR Recruiter    September 2020  2500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly- I will erase all my cookies and History from my Chrome , because sometimes the web page is loaded with server error or internet slow that causeserror.
Try now the website will open smoothly
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Open Bluetooth of Mobile and a speaker.
2. Connect Mobile with Bluetooth speaker name xy
3/ now after connecting a small message will display or a tune will play in speaker- connected successfully.
4. enjoy your music.
What according to you makes you a good candidate for customer service or technical support job? I am a self dependent and a good learner. My Honesty with company will give me a good platform to learn and explore myself.
I am looking forward to play a vital and perfect role and will never let you down.
On a scale of 1 - 5 please rate your fluency in spoken English  4