Subject: FW: Tech Support Candidate - Amit Tripathi
From: Deeksha Dadu <[email-masked]>
To: Nitin Sobti <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 11:56:12 +0000

Check for tech support, if good, do find out if he is open to relocating to Noida

From: Amit Tripathi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 14 May 2021 at 5:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Amit Tripathi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amit Tripathi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7988233167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Mysore
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Sapizon Technologies    Technical Support Specialist    Not resigned    23,500
Previous Employer 1     Aforeserver.com Pvt.Ltd System Administration   9/9/2019        10.763
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Troubleshooting Steps:

1. Firstly, I will check if the web address used is valid or not.
2. I will clear the cache and cookies from the current browser, restart the web browser and try again to open the website.
3. If the issue persists, I will open the command prompt application and will perform a ping test using the local machine IPv4 address.
4. After testing the local machine's IP, I will perform another ping test, using the default gateway to check if the local machine is able to communicate with the router.
5. Now, I will ping the "www.ndtv.com" in the command prompt application to check whether the website is up and running or down.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Enable the Bluetooth option on a mobile phone and Bluetooth Speaker.
2. Scan for devices on a mobile phone
3. Click on the Bluetooth speaker device name in the scan search list.
4. If while pairing the mobile phone, it prompts for specific permission, please approve depending upon the requirement.
5. Now your mobile phone will be paired with Bluetooth Speaker.
What according to you makes you a good candidate for customer service or technical support job? I have a knack for analyzing the root cause of the problem faced by the customer and providing best possible solution in the given time so that they are satisfied with customer support services as well as with the product.
On a scale of 1 - 5 please rate your fluency in spoken English  4