Subject: FW: Tech Support Candidate - Vasudha Rana
From: Deeksha Dadu <[email-masked]>
To: Nitin Sobti <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 11:54:10 +0000

I doubt but check, also find out salary expectation.

For salary, always ask expectation for per month in hand

From: Vasudha Rana <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 14 May 2021 at 6:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vasudha Rana

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vasudha Rana
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9035911876
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Raj Nagar Extension Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Garg Data Information   Subject Matter Expert   30July 2021     44000
Previous Employer 1     HP Inc  Technical Engineer      12 June 2018    29000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will open a new tab/window and check if any other website like www.google.com, is loading.
If another website is not working. I will try to load 'www.ndtv.com' on another browser.
On another browser, websites are working fine than the issue is with the browser I was using earlier. In case the websites are not working on another broser too.
2. In case only 'www.ndtv.com' is not loading on any browser and i can see below errors.
The connection was interrupted
The connection was reset
The connection has timed out
I will try to clear the cache and cookies of the browser.
In Case still the website not working it might be issue with website server.

2. If all the websites are not working on any browser.
I will check my internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn On Speakers Bluetooth.
2. Go to Mobile settings>>> Turn on Bluetooth mode >>> Speakers name will be visible on the available device list.
3. Select speakers >>> Device will get connected
What according to you makes you a good candidate for customer service or technical support job? I have positive attitude towards customers and willingness to help someone by providing the correct resolution or information. Maintaining a professional relationship with the customer. good communication skills. Also, I have 5 years of experience in technical support. I always try to learn new things which make which make me perfect for Technical support profile.
On a scale of 1 - 5 please rate your fluency in spoken English  5