Subject: FW: Tech Support Candidate - Vikash Ranjan
From: Deeksha Dadu <[email-masked]>
To: Nitin Sobti <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 11:47:20 +0000

Check for tech support

From: Vikash Ranjan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 16 May 2021 at 9:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vikash Ranjan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vikash Ranjan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7004123216
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Laxmi Nagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Progressive Infovision Pvt. Ltd.        Desktop Support Engineer        NA      20720
Previous Employer 1     Anudip Foundation       IT Support & Trainer    31-Dec-2019     15500
Previous Employer 2     Reliance Jio    Network & Hardware Engineer     17-Nov-2017     14000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Try using the website ( https://www.ndtv.com)
2. Try using different browser.
3. Clear cache and reset Brower if not opening in any browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Power on the Bluetooth speaker
2. set it on Bluetooth pairing mode.
3. open Bluetooth in mobile phone.
4. search for new device.
5. select the device name and allow for permission.
What according to you makes you a good candidate for customer service or technical support job? understanding the user needs with quick and accurate resolution.
On a scale of 1 - 5 please rate your fluency in spoken English  4