Subject: FW: Tech Support Candidate - Shyamveer Bhadouriya
From: Deeksha Dadu <[email-masked]>
To: Nitin Sobti <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 11:43:27 +0000

Do first round for tech support

From: Shyamveer Bhadouriya <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 17 May 2021 at 1:20 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shyamveer Bhadouriya

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shyamveer Bhadouriya
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9986678102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Indore
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Convergys       TSA     1/19    420000
Previous Employer 2     Teleperformance TSA     11/17   350000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, check the error message.
If the error message indicates an internet issue. I will try to open any other website and check the status of the net connection. If there is any issue I troubleshoot the internet connection.

If the error message is website-related then it is a different type of troubleshooting.

Some websites don't allow access if the time and date are not correct for some reason.

There could be a temporary issue with the server such as "500 Internal Server Error".

There could be a certificate error because of an expired SSL.
If the issue is from the webserver or website, not much can be done to troubleshoot from the user's side.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn of Turn on Bluetooth speakers and then turn on Bluetooth in phone settings. If trying to connect for the first time search for a Bluetooth device first in the phone. Once Bluetooth speakers appear in the list, pair them with the phone.
There might be some prompt for confirmation and allowing access to the contact list.
What according to you makes you a good candidate for customer service or technical support job? I like troubleshooting. It's more of a hobby than a profession. I can troubleshoot phones, computers, electronic devices, etc. I can quickly learn about new technology. I can do my research and find the solution to complex problems. I know how to guide non-technical people to fix a technical issue.
On a scale of 1 - 5 please rate your fluency in spoken English  5