Subject: FW: Tech Support Candidate - Neeraj Mishra Neeraj
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 11:36:08 +0000

Harpreet get in touch with this guy and check his audio/video for zoom, we will do his client interview

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 13 May 2021 at 5:58 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Neeraj Mishra Neeraj

Hi Ma'am,

He is FINE having technical experience too. But I m doubtful with his stability.
His current salary is 17000/-. But he is holding 2 offers one is of 4PA and other one is of 5 Lpa
and with us he is expecting 4.5 lpa
he needs to serve 25 days of notice.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On May 13, 2021, at 4:39 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Check
From: Neeraj Mishra Neeraj <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 12 May 2021 at 6:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Neeraj Mishra Neeraj

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Neeraj Mishra Neeraj
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9369553379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Greater Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Analyst         Working.
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I’ll follow the below troubleshooting steps.
Step 1- First I’ll ask the user to confirm if he is getting any error message when connecting to the website and proceed accordingly.

Step 2 - Then I’ll check if user is connected to network.
If yes I’ll proceed with the step 3 or else will check and guide the use to connect to the network.

Step 3 - As per user’s information about the error will check.
I’ll check if the www.ndtv.com is in the allowed list or white listed website if yes the proceed ahead else inform the same to user and guide on the process on how to get the access.

Step 4 - If the website is white list and user has the working network connection then will check if user is unable to access any website and proceed. If only this website then will add the website in trusted site list by going to Run>inetcpl.cpl.

If no website is working then will reset the browser and check.

I’ll also check if the website is not opening on a specific browser then will either update the browser or reinstall it.

In some cases I have to restart the machine as well and check if there is any updates pending to be installed.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Please find the below steps to connect Bluetooth speaker With mobile phone.
Step 1 - Turn on the b_speaker and check if  the light is blinking or you get the voice message that “device is ready to pair”
If yes proceed with step 2 else restart the b-speaker.

Step 2 - In mobile go to settings > Bluetooth > turn it on > click search/available device.

Step 3 - If you see the xyz Bluetooth speaker name in available list then click on it and click pair. Wait until you get the connected message on mobile screen or hear confirmation message on b-speaker.

If you don’t see the xyz name in available list then refresh the lust or check if the b-speaker is on snd ready to pair. Also check if the b-speaker isn’t connected to any other mobile device.

If yes then disconnect it from that device and try again.

You will be able to connect the Bluetooth speaker with mobile device.

Thank you.
What according to you makes you a good candidate for customer service or technical support job? I always try to find the root cause of the issues and then troubleshoot it so that we can permanently fix the issue.
On a scale of 1 - 5 please rate your fluency in spoken English  5