Subject: Trainer Candidate - Shakun Gosain
From: Shakun Gosain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 07:35:42 -0400

| | Tech Support Test

Name | Shakun Gosain
E-mail | [email-masked]
Phone Number | (011) 8800333097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka mode

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | British Telecom | Service request Manager | 19th jul 2019 | 49
Previous Employer 2 | Tech Mahindra | Sr. Billing Analyst | 07th june 2012 | 32

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | In terms of training, i used to give all operational training to my team members and new members of the team.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation which i handled was when i was trying to manage one team member as per normal tendency whereas she was absolutely mentally retarted and was wrong decision of her hiring.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when someone provides solution or provide customer service slowly gradually and then turned to eventually .
Whereas great customer service is immediate solution or immediate customer service.

What according to you makes you a good candidate for this position? | I have Good experience of oprational domain, including training,handling team, aacount management,project management and in deliveries also which are basic poles of any organisation now these days which are difficult to find in a single candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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