Subject: Tech Support Candidate - Namita Patyal
From: Namita Patyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 06:59:21 -0400

| | Tech Support Test

Name | Namita Patyal
E-mail | [email-masked]
Phone Number | (91) 7988835205
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Server monitoring

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | 28june | 20k
Previous Employer 1 | Collabera | Analyst | 23oct'20 | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check what kind of error it is, then will proceed with troubleshooting like is internet connection is active or working then will check the url if that is correct or not then clear cache might be it can help if still issues then will contact support team
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will switch on the Bluetooth option in my phone then will try to pair it with the speaker and if connection established then will listen to songs😋
What according to you makes you a good candidate for customer service or technical support job? | Patience, willing to work, have optimistic approach.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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