Subject: Trainer Candidate - Jyoti biswas
From: Jyoti biswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 06:16:13 -0400

| | Tech Support Test

Name | Jyoti biswas
E-mail | [email-masked]
Phone Number | (91) 8595830871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur City 2

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flight Reservations | Quality Analyst | 30th June,2021 | 27000
Previous Employer 1 | Wyzminndz solution private limited | Quality Analyst | 31st dec,2020 | 25000
Previous Employer 2 | Teleperformance | Sr Executive | 31st match,2019 | 25000

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Trained the candidates related to credit card, insurance products
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In short time trainned the candidates with all knowledge

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means solve the issue of the customer at real time
Great customer service means solve the issue of the customer at real time and whenever he/she use that product or service he will become loyal customer because of the service or product he/she get from you.

What according to you makes you a good candidate for this position?

Self confidence
Good communication skills
Pleasant Personality

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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