Subject: Trainer Candidate - Rebati Chakraborty Sengupta
From: Rebati Chakraborty Sengupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 06:12:20 -0400

Tech Support
Test

Name

Rebati
Chakraborty Sengupta

E-mail

[email-masked]

Phone Number

(+91) 7290812189

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sage Metals Pvt

Assistant Key Account
Manager

April 2021

Previous Employer 1

Jet Airways

Senior Cabin
Crew

2019

Previous Employer 2

Vivanta by Taj Hari
Mahal

Front Office Executive

2010

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in training?

I was in
hospitality/service industry for almost 11 years. My last job profile was also
related to customer service. I had direct communication with all my
international customers.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I have almost 6 years of experience in managing a
team. Leading a team of more then 5 people is quite a challenge. There were
quite a few challanges I had faced while leading my team but one of them I would
like to mention here. During one of my heading flight I had faced a conflict
between two of my crew regarding work. After the flight I took both of them in
the briefing room and talked to them. I gave both them a chance to explain them
selves and put their point of view. I figured out the base issue that led to the
conflict and found a middle way to resolve the issue. I also made sure that both
of my crew were satisfied with my decision and did not have any further grudges
against each other.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Well each company show their good customer service while selling
their products but a great customer service will be shown when we will take care
of customer issues even after they have bought our product. By acknowledging
their issues and resolving them on time will make them a loyal
customer.

What according to you makes you a good candidate
for this position?

I have 12 years of experience in customer
handling. I have learnt a lot and have experienced various situation in these
years and know how to provide a great customer service. I believe that with my
experience and leadership quality I will prove to be an asset for your
company.

On a scale of 1 - 5 please rate your fluency in
spoken English

5