Subject: Trainer Candidate - Ajay Kumar Ajay
From: Ajay Kumar Ajay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:56:19 -0400

| | Tech Support Test

Name | Ajay Kumar Ajay
E-mail | [email-masked]
Phone Number | (201307) 9711869862
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 70

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pinelabs | Lead | 30 | 45
Previous Employer 1 | Paytm | KAM | |
Previous Employer 2 | CSC | | |

If Selected, how much time do you need to join? | 30
Please briefly describe your work experience specifically in training? | Providing training to customer support team with process knowledge
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | N/A

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good means we are providing the service only
Great means we are resolving their query with complete customer satisfaction.

What according to you makes you a good candidate for this position? | My experience of 6 yr to handle a client.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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