Subject: Trainer Candidate - Ashish Singh
From: Ashish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:42:08 -0400

Tech Support
Test

Name

Ashish
Singh

E-mail

[email-masked]

Phone Number

(+91) 8527464577

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vocis, Dr SS Nair Communication

Team Leader

10/05/2021

30K

Previous Employer 1

Yansh Technology

Team
Leader

01/11/2020

23K

Previous Employer 2

Ifazone

Associate

01/07/2019

18K

If Selected, how much
time do you need to join?

Immidiate

Please briefly describe your work experience specifically in
training?

As I was a Team Leader so I have to understand
about the project or campaign and I have to understand that how the process flow
is going. As per the demand of client I use to train my team  members so that
we can generate a good process revenue..

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

While managing my team I have faced many problems
but most of the serious and difficult situation is when many of my team members
are not able to login. Due to non availability of internet and electricity. So I
have managed this situation in dramatic situation. I have very less members so I
have stream lined the process and increased the target of the members which are
available and I also started working as a associate. I firstly completed that
work which comes under TAT and then I started working on another non TAT
allocation. This is the most difficult situation of my life as a Team Leader.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

A great
Customer Service is when we treat customer like our family member and use to
feel that problem which customer is feeling. We will resolve that problem so
that customer won't comes back with that same problem.

What according to
you makes you a good candidate for this position?

I have
worked with some critical and worse by worse situations in my BPO experience so
I have that type of mind set so that I can resolve the problem.

On a
scale of 1 - 5 please rate your fluency in spoken English

5