Subject: Trainer Candidate - Palle Rajasekhar
From: Palle Rajasekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:27:10 -0400

| | Tech Support Test

Name | Palle Rajasekhar
E-mail | [email-masked]
Phone Number | (+91) 7382550074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Development Center India Pvt Ltd | Quality Specialist | 15/01/2021 | 38300
Previous Employer 1 | Amazon Development Center India Pvt Ltd | SDS Associate | 07/09/2021 |
Previous Employer 2 | Uber India systems Pvt Ltd | Operations Associate | 30/03/2016 |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | As a senior in the process, whenever there is a new batch joined I used to handle the training. Trained people at Tech Mahindra Visakhapatnam at GO site as there was huge spike in call flow for SDS. Handled training sessions for associates, trainers and quality analysts regarding the process at Tech Mahindra Visakhapatnam.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When there was a huge call flow in SDS, GO site was launched in three different sites to support SDS. As the process was new to the sites and as there is a huge call flow there was very less time to create SOPs and training modules and we had to do it within no time to ensure the exact launch of the process at GO sites.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is which you follow the SOPs and guidelines to complete the task where great customer service needs an extramile, effort and out of the box thinking to achieve what has to be done and eliminate the waste.
What according to you makes you a good candidate for this position? | Well, good experience and proven record of performance and leadership skills to lead a team and problem solving skills to get the task done.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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