Subject: French Language Test - Kunal Khubalkar
From: Kunal Khubalkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:25:02 -0400

| | Foreign Language Screening Test

Name | Kunal Khubalkar    /  (0124) 9437943697    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject - Wrong Address

Reference Number - BG897878

Respected Sir,

We got your email, regarding misplaced address , we would sincerely apologize for inconvenience caused to you. I would like to inform you that we have informed our delivery in-charge about this issue, you will receive your order within 24 hours of time-frame .

thanks for contacting us, if you have any suggestions please do write to us at [email-masked]

With Regards
David
Customer Support Team
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject - Scratches on  TV Cabinet

Reference - CB7689790798709

Respected Sir,

We got your email regarding scratches on your TV cabinet, I sincerely apologize for the inconvenience caused to you , We would ask you to share attachment, relevant screenshot and pictures related to it. So that we can proceed to your request . We would be happy to helping you out . For any further suggestion please write to us as at suggestions@homeboxteam .

With Regards
Andrew
Customer Support Team
Home Box

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