Subject: Trainer Candidate - Jyoti Dhiman
From: Jyoti Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:20:09 -0400

Tech Support
Test

Name

Jyoti
Dhiman

E-mail

[email-masked]

Phone Number

(+91) 9518413127

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Chandigarh

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Emmbros Automotive Pvt Ltd

EA-MD

NA

22000

Previous
Employer 1

AS Bearing pvt ltd

AMO

10/12/2020

20000

Previous Employer 2

ART N GLASS INC

Coordinator

26/03/2019

15000

If Selected, how much time do you need
to join?

7-10 Days

Please briefly
describe your work experience specifically in training?

I have
worked in customer centered organizations whereas I have interacted with the
walk in as well virtual customers. I have experience in Back end overall
operations also.

If I talk about training specifically then I do have experience in training the
Team for various types of processes

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

In my last job, I was responsible for supervising
a team of five, including managing their schedules, training them and mentoring
them. I enjoy leadership and am proud to say that two of these five people were
promoted while I was mentoring them. In my job before that, I supervised a team
of three Peoples on certain Processes. I wasn’t their direct manager but they
reported to me for the Processes I led. So I have a mix of project management
experience from that role and direct management experience from my most recent
job.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
Customer service is in which you are listening to their problems only but not
able to response immediately as you dont have sufficient knowledge about
that.

Great Customer Service is in which you can review the root cause of the problems
and have the ability to clear that particular issue at that very instant. It
doesn't involves any technical know

What according to
you makes you a good candidate for this position?

I have
the skills and experience which makes me perfect candidate for the role.

On a scale of 1 - 5 please rate your fluency in
spoken English

4