Subject: Tech Support Candidate - Dheeraj Rana
From: Dheeraj Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:09:51 -0400

| | Tech Support Test

Name | Dheeraj Rana
E-mail | [email-masked]
Phone Number | (+91) 9650338842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Tech support | |
Previous Employer 1 | Dell technologies | Tech support | |
Previous Employer 2 | Benchmark | Tech support | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check if my computer is connected to Internet or not.

Then I will check if it is connected to internet then is any other website opening or not.

I will try to change the browser also.

I will try to clear the cache and cookies of the browser.

I will reboot the computer in the end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings

Get into bluetooth settings

Turn on the bluetooth

Turn on the bluetooth speaker

Put the speaker in pairing mode

Now look for the speaker name in phone

Tap on the name of the speaker and connect.

What according to you makes you a good candidate for customer service or technical support job? | One of the major point is that I have prior experience in customer service and Technical Support. other than that I have a logical approach towards the solution for any problem, that makes me a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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